Sunday, November 06, 2005
m0rE tHaN w0rDs
the power of life and death lies in our tongue.. whenever we speak.. it's so powerful tt this little organ of ours can result in a person's death and life..
judges giv verdicts their tongues.. kings and quens of the olden times giv their final judgment by the words tt they sae.. yes though we dun hav such powers 2 determine a person's life and death.. wat we sae everydae 2 a person can lead 2 emotional death.. and even so we could lead 2 a person's morale death or even spiritual death..
i realized tt after bein attached 2 this company 4 so long.. the words and moods tt we usu speak changes over time.. it is not by any mighty influence or office policies or even the top mgt pressure tt affects our work.. but is the ppl tt call us up and speak 2 us, be it in a rude or unworthy manner, could lead us 2 b frustrated and angry towards the subsequent peoples.. as a result.. we as travel agents may lose our focus 2 strive 4 excellence in customer service and resulted in a service gap in our company..
u may argue as long as u ar consistent in ur character there ar no worries into handling anger and moods.. well then i guess tt u ar wrong.. we ar not born robots.. huamns like us hav moods, tempers and angers.. take away our moods and tempers and angers and we'll b robots.. but we aren't robots.. we ar flesh and blood.. if customers get angry wif us.. who do we vent our frustrations to?? i feel tt sometimes it is inconsiderate not 2 b patient and understandin 2 one another.. u criticise and criticise and criticise.. how would u feel if u ar on the person's shoes and the same situation happened 2 u??
wat would hav been if we encourage and help one another?? the results will b marvellous.. u can determine a person's hope by either sayin, "u ar useless" or "u can do it".. imagine wat would u do when ppl points 2 u sayin, "u ar useless??"
i wished i could hav blasted those critics who kept on criticisin ppl all they long while they ar jus watchin the downfall of a successful person's life.. but i noe i hav a choice 2 pursue my success and the way 2 avoid the words of the critics is 2 shut my ears upon them..
wEiwEi|12:02 AM
